Overview of Typical
Set of Programme Modules
We are uniquely positioned to provide bespoke programmes that can be developed for the individual or for companies to suit both their learning style and pace.
Below is an overview of a typical set of programme modules.
MODULE – Developing Yourself in a Management Role
MODULE – Making Effective Use of Resources
MODULE – Planning to Meet Customer Needs
MODULE – Managing Information and Communication
MODULE – Developing People and Planning Work
MODULE – Developing Yourself in a Management Role
Overview
This module focuses on managers continually developing their skills to improve performance through planning and managing their own time effectively. It also addresses the skills needed to develop effective working relationships to meet objectives.
Aims
To help participants:
- Manage their own development and time
- Set and meet personal and work-related objectives
- Build effective work relationships based on mutual support and respect
Module content
Self-development:
Understanding:
- Why continuing self development is essential
- What skills are required
- Different modes of learning - their advantages and disadvantages
How to:
- Assess their own performance, including obtaining and using feedback constructively
- Prepare a personal action plan for learning, matching their self-development with current and future job demands
- Manage their self-development
- Review progress and update their plans
Managerial and interpersonal skills:
Understanding:
- The importance of effective managerial, interpersonal and communication skills
- The importance and skills of effective communication
- How people work in groups
- Styles and approaches which encourage effective working relationships
- The role of information in creating effective working relationships
- The information you need to make decisions
- The reasons to respect the need for confidentiality
- How and why conflict occurs
- Ways of recording conflicts and their outcomes in line with procedures
How to plan work by:
- Setting personal SMART objectives
- Prioritising work to meet organisational objectives
- Estimating the time needed to carry out tasks and projects
- Managing personal time and minimising interruptions
- Supporting colleagues to help them meet their objectives
- Planning for problems (prevention rather than cure)
- Reviewing progress and re-scheduling work to achieve objectives
How to create effective working relationships by:
- Gaining the commitment, trust and support of work colleagues
- Showing respect and honouring promises
- Providing opportunities for people to air problems or concerns
Learning outcomes
The participants are assessed on their knowledge and understanding of how to:
- Assess their leadership style
- Prepare and manage their self-development plan
- Plan and manage their time
- Create and manage working relationships with line managers, colleagues and team members
- Inform people of expected standards of work and behaviour
Skills they will need to develop to put their learning into practice
- Setting objectives
- Planning
- Reviewing
- Self-assessment
- Time management
- Reflecting
- Prioritising
- Valuing and supporting others
- Communicating
- Obtaining feedback
Behaviours they will need to develop to put their learning into practice
- Prioritising objectives and planning work to make best use of time and resources
- Taking personal responsibility for making things happen
- Showing awareness of their own values, motivations and emotions
- Agreeing objectives for themselves and delivering consistent and reliable performance
- Recognising their own strengths and limitations, playing to their strengths and using alternative strategies to minimise the impact of their limitations
- Reflecting regularly on their own experiences and using this to inform future action
- Modelling behaviours that show respect, helpfulness and co-operation
- Acting within the limits of their authority
- Keeping promises and honouring commitments
- Considering the impact of their own actions on others
- Recognising changed circumstances promptly and adjusting plans and activities accordingly
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MODULE – Making Effective Use of Resources
Overview
This module focuses managers on identifying and recommending the resources that they and their teams need to operate, and on monitoring and controlling their use and quality.
Aims
To help participants:
- Plan their resource needs with their team.
- Identify changes to resource requirements and present a case for them.
- Monitor the use and quality of their resources to improve efficiency.
Module content
Resource management:
Understanding:
- The basic principles of resource management
- How effective management of resources affects the performance of their team and organisation
- How trends and developments may influence the future use of resources
- How organisational, legal and environmental factors impact on managing their resources
How to:
- Use records to analyse past resource usage and help them to plan future requirements
- Make recommendations for more effective resource utilisation or for additional resources
- Identify resource problems and correct them
- Use information systems to monitor and control the use of resources
Learning outcomes
Participants are assessed on their knowledge and understanding of how to:
- Identify their role and responsibilities in connection with managing resources
- Analyse trends and developments which may affect resources and make recommendations for changes
- Monitor and control resources to identify and resolve problems within their own area of work
- Keep appropriate records of past resource usage
- Plan for future requirements
Skills they will need to develop to put their learning into practice
- Planning
- Delegating
- Involving others
- Monitoring
- Evaluating
- Communicating
Behaviours they will need to develop to put their learning into practice
- Prioritising objectives and plan work to make best use of time and resources
- Presenting information clearly, concisely, accurately and in ways that promote understanding
- Balancing agendas and building consensus
- Showing an awareness of their own values, motivations and emotions
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MODULE – Planning to Meet Customer Needs
Overview
This module addresses planning, organising and monitoring work activities so that customers are satisfied, performance is improved and a healthy, safe and productive work environment is maintained. It also covers devising and putting into practice ways of working that continuously improve performance within their job roles.
Aims
To help participants:
- Plan and organise activities to meet customer needs.
- Maintain a healthy, safe and productive working environment.
- Identify and implement changes that achieve continuous improvement.
Module content
Customer relations:
Understanding:
- Their roles and responsibilities in relation to internal and external customers and suppliers
- Ways to plan work to satisfy customer needs
- The importance of focusing on customer needs and building good relationships
How to:
- Set and prioritise objectives to ensure that customer and organisational requirements are met
- Identify and confirm the requirements of customers and suppliers to help them plan work
- Monitor work activities and take corrective action to ensure expectations are fulfilled
Health and safety:
Understanding:
- The roles and responsibilities they have to ensure a healthy and safe work environment which maintains productivity
- Organisational and legal requirements for maintaining health and safety records
How to:
- Assess risk and monitor health and safety in the workplace
- Respond to issues in line with legal and organisational requirements
Continuous improvement and change:
Understanding:
- Their roles and responsibilities for continuous improvement
- Ways to implement change effectively
How to:
- Encourage others to contribute to continuous improvement
- Identify the implications of change on people, activities, resources
- Prepare and present a case for change
- Monitor change and continuous improvement activities to ensure objectives are achieved
Learning outcomes
Participants are assessed on their knowledge and understanding of how to:
- Plan and organise personal activities and those of their team to identify, meet and hopefully exceed customer requirements
- Assess, monitor and respond to a health and safety issue within their area of responsibility in line with legal requirements
- Plan the involvement of their teams in continuous improvement
- Prepare and present a persuasive case for change which will help them meet their objectives
Skills they will need to develop to put their learning into practice
- Communicating
- Planning
- Analysing
- Problem solving
- Risk management
- Contingency planning
- Decision making
- Thinking systematically
- Reviewing
- Prioritising
- Reporting
- Planning
Behaviours they will need to develop to put their learning into practice
- Presenting information clearly, concisely, accurately and in ways that promote understanding
- Being vigilant regarding potential risks and hazards
- Complying with, and ensuring others comply with, legal requirements, industry regulations, organisational policies and professional codes – and their own values, motivations and emotions
- Acting within the limits of their authority
- Taking personal responsibility for making things happen
- Identifying the implications or consequences of a situation
- Seeking constantly to improve performance
- Treating individuals with respect and acting to uphold their rights
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MODULE – Managing Information and Communication
Overview
This module focuses on managing information efficiently and communicating effectively.
Aims
To help participants learn how to:
- Gather and select information
- Validate and analyse information
- Communicate information effectively
Module content
Gathering and using information to help decision-making
Understanding:
- their role in gathering, validating and analysing information and the importance of this activity
- the types of information (quantitative & qualitative) they need in their job
- how information is used in decision-making
How to:
- gather, record , store and retrieve the information they need for their job
- assess the effectiveness of their current methods of gathering and storing information
- use information in their own role to help management decision-making
- ensure that the information is appropriate to the needs
- make recommendations for improvements to information systems
Communicating:
Understanding:
- The importance of providing valid and relevant information
- Their organisation’s procedures affecting the information they collect
- The types of information and advice that others may need
- The importance of confidentiality in handling information
- The ways in which information and advice may be delivered, including e-technology
- The importance of making sure people are clear about information
- The appropriateness of using meetings and team briefings
- The importance of giving and receiving effective feedback to enhance communication
How to:
- Decide who gets what information
- Select the best way to present information and offer advice
- Avoid under and over-communication e.g. mass e-mails (where inappropriate)
- Present a balanced case when providing information
- Check that people have understood the communication
- Seek and encourage feedback to check the effectiveness of their communications
- Contribute to effective meetings and team briefings and ensure that decisions and action points relevant to the need are clearly identified
Learning outcomes
Participants are assessed on their knowledge and understanding of how to:
- Identify and gather relevant information to contribute to one of their important work-related activities
- Validate and analyse the information collected above and draw conclusions
- Identify the best method of communicating their conclusions to those who need to know
Skills they will need to develop to put their learning into practice
- Communicating
- Consulting
- Prioritising
- Reviewing
- Leadership
- Decision making
- Information management
Behaviours they will need to develop to put their learning into practice
- They prioritise objectives and plan work to make best use of time and resources
- They take personal responsibility for making things happen
- They show integrity, fairness and consistency in decision-making
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MODULE – Developing People and Planning Work
Overview
This helps participants to lead and develop their teams, and the individuals within it, to meet objectives and continually improve.
Aims
To help them learn how to:
- Assist others with their development
- Identify and provide development opportunities
- Plan the work of their team.
- Lead their team to achieve those work plans
- Monitor and record progress and success
Module content
The development of teams and individuals:
Understanding:
- The reasons for developing people and teams
- How people develop and learn
- The relationship between individual aspirations and team objectives
- Planning and provision of development activities and their role in the process
- The importance of continuous review and improvement in development
How to:
- Identify development needs for individuals and for their team as a whole
- Collect valid information on the development needs of their team members
- Present a positive case for development in line with organisational procedures
- Support the development needs agreed with the members of their team
- Use opportunities for development and be aware of the constraints
- Select the appropriate development methods for them and their team
- Take account of team members’ work activities, learning abilities and personal circumstances when planning activities
- Identify where their own involvement can support planning for, and meeting the development needs of, team members
- Encourage team members to assess their own progress and seek feedback to aid their own development
- Assess progress against development plans using valid information and feedback from their team members and others involved
- Provide constructive feedback to encourage continuous improvement
- Report outcomes of assessments within the bounds of confidentiality
Leading the work of teams and individuals:
Understanding:
- The principles underlying leadership of individuals and teams
- Their role in leading the work of their team and the individuals within it to achieve agreed objectives
- How planning may need to take account of the work of others in their team but not directly under their control
- Methods of assessing work and selecting those appropriate for them
How to plan work by:
- Producing realistic, achievable plans using appropriate planning principles
- Taking account of organisational constraints and opportunities
- Involving their team in the process
- Ensuring their plans include short-term and medium-term tasks for individuals and the team as a whole
- Gaining support and commitment to their plans by clear communication and presentation to their team and others
How to assess progress towards work objectives by:
- Gathering and evaluating information needed to assess the team’s work
- Using feedback to help people achieve their objectives and improve performance
How to modify objectives and plans following assessment
Learning outcomes
They will be assessed on their knowledge and understanding of how to:
- Identify development needs and provide development opportunities for their team and individuals working for them
- Fairly and objectively assess progress against development objectives and provide feedback
- Plan the work activities of their team and gain their commitment
Assess progress towards performance objectives and provide support
- Encourage involvement of their team in assessing progress of work activities
- Modify plans, as required, to ensure that performance objectives are met
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